Refunds and Return Policy

Vegan Utopia partners with print-on-demand companies, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, our printing company offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

Note
Refunds are issued by printing company to V.U.. then refund is issued to customer. 
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Vegan Utopia and/or PODP will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.